HOW
DO I...
OBTAIN
REPEAT PRESCRIPTIONS?
PLEASE ENSURE THAT THE REPEAT
PRESCRIPTION SLIP IS RETAINED CAREFULLY AND SUBMITTED FOR RENEWAL AT LEAST 48
HOURS PRIOR TO COLLECTION. PLEASE REFRAIN FROM ASKING THE DOCTOR TO REPEAT PRESCRIBE
AT YOUR APPOINTMENT.
Once your medical condition is stable, it may not be necessary for you to see
the doctor every time you need a prescription. Tick the items required on your
repeat prescription slip and place in the prescription box situated in reception.
Alternatively, write a note clearly stating your name and address and medication
required. We have a firm policy not to accept requests for repeat prescriptions
over the telephone. Please allow at least two working days for your prescription
to be processed; this also applies to faxed requests.
The surgery is now operating an electronic prescribing system, where we can send your prescription electronically to the pharmacy of your choice. Please speak to your pharmacy and they will ask you to sign a form of authorisation.
HOW
DO I...
MAKE APPOINTMENTS?
All consultations are by appointment and the receptionists will make it as easy as possible for you to have an appointment at a time convenient to you. Patients can see the doctor or nurse of their choice. The receptionist will inform patients when the next appointment is available with the doctor or nurse of their choice. Please make a separate appointment for each person to be seen.
Your doctor will do the best they can to keep to time, but ill health is unpredictable and some consultations take longer than others. On rare occasions the doctor may even have to leave the surgery to attend to an emergency, when the appointment system can be severely disrupted.
If you cannot keep your appointment, please cancel it as soon as possible. We can then use that time to see another patient.
If your problem is urgent, or your child is feverish and unwell, one of the doctors will always be prepared to see you. Discuss the problem with a receptionist who will make the necessary arrangements.
Appointments can be made by phone or in person.
Receptionists are available all the time the surgery is open to make appointments for you and to receive messages. The telephone line can, however, be very busy for the first few hours of the working day. Please, therefore, make non-urgent calls after 10.30am, when the line is less busy.
The computers are linked between Tudor Way and Bromley Park so if you are unable to get through on the Tudor Way phone line you can call the Bromley Park number where the receptionist will be happy to make your appointment for either surgery.
Test results will be given out between 12.30 and 2.30pm (details below).
CHAPERONES
You may ask for a chaperone to attend with you for your appointment or the Surgery can provide one. For some examinations the doctor may wish to have a chaperone in attendance.
HOW
DO I...
OBTAIN HOME
VISITS?
These are for patients who are too ill or infirm to attend surgery. Requests for
visits should be made, if possible, between 8.00 and 10.30am, either by telephone
or by a representative calling at the reception desk.
Please try to come to the surgery if at all possible, where it is easier for the
doctor to examine and treat you.
When requesting a home visit, please give the receptionist as much information
as you can, so that the doctor can give the request due priority.
HOW
DO I...
OBTAIN TEST
RESULTS?
Results of any tests or investigations which your doctor has ordered can be obtained
by the patient telephoning 01689 820268 or 020 3121 2005 between 12.30 and 2.30pm. Please do not
ask friends or relatives to ring for your results as we will not know whether
you have given permission for such confidential information to be given out. We
would stress that it is important for you to check the results of tests you have
had done after an appropriate waiting period as advised by the doctor.
CERVICAL SMEAR results will be sent to the patient by the health screening
team at Bromley Health Care. The practice will also make contact if the result
is abnormal. A reminder will be sent when the repeat smear is due.
HOW
DO I...
REGISTER WITH
THE PRACTICE?
The practice will not discriminate in respect of an applicant's race, ethnicity, gender, marital status, age, religion or belief, sexual orientation, disability, or medical condition.
We always prefer that you and all members of your family join the practice at
the time of initial registration. We believe that good primary medical care depends
on a single doctor knowing the whole family and its problems. You must register in person and will be required to complete some forms. The receptionists
will advise you about the details of registration. A mandatory health check is
required on registering for which an appointment should be made at the time of
registering. Any subsequent change of address and/or telephone number should be
notified to the surgery as soon as possible. Children under 16 years of age must
be accompanied by a responsible adult when seeing the doctor or nurse.
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