PRACTICE
STANDARDS
We
are committed to provide you with the best possible care. Following discussion
with you, you will receive the most appropriate care, given by suitably qualified
people. No care or treatment will be given without your informed consent. In the
interest of your health it is important for you to understand all the information
given to you. Please ask questions if you are unsure of anything.
In order
to provide an efficient service we will ask you to:
Make a separate appointment
for each person wishing to see the doctor.
Telephone to cancel your appointment
if you cannot attend.
Notify us of any change of name, address or telephone
number.
Keep telephone conversations brief so urgent calls can reach us.
Request urgent appointments only in cases of genuine medical need.
Be
mindful of the rules outlined on this website - they will aid the smooth running of the
surgery.
Be patient and polite, remembering the staff work under considerable
pressure.
ZERO TOLERANCE
All
members of our team have the right to carry out their work without threat of violence.
Like the rest of the NHS we operate zero tolerance and will remove from the list
any patient who is physically or verbally abusive or threatening towards any team
member or other patients. We treat all our patients with respect and expect the
same from our patients.
PATIENT PARTICIPATION
We are in the process of establishing a virtual Patient Participation Group so that patients can have their say. We will consult the members by email from time to time to gain their views on the quality of the care and services we provide. We are aiming to form a group that represents a cross section of our patients. The results of our discussions and surveys will be published on this website.
COMMENTS
AND COMPLAINTS
If you have any comments or suggestions
for improvement in the service we offer, or if there are any complaints you wish
to make, you may write to the Practice Manager, Mrs Linda Lugg. You may make a complaint in person, by phone, electronically or by a representative. Your complaint will be treated
in confidence. You may expect an initial reply within three working days. The Patient Advice and Liaison Service 01689 853339, is an independent advocacy service that can give advice and support when making a complaint. Problems may,
of course, also be discussed with any of the doctors or nurses.
Every member
of the practice cares about the work they are doing and we hope you will find
the whole staff friendly, helpful and understanding.
FOR YOUR SAFETY AND CONVENIENCE
Closed circuit television has been installed at Bromley Park Surgery. The CCTV system there is solely for the security of our staff, our patients, and the surgery premises. Any imagery recorded will be used strictly in accordance with the practice's data protection policy.
There is
internal and external signage notifying the presence of CCTV cameras.
We do have ramps for the front entrance of Tudor Way if required and the doctors will always see the patient in the downstairs consulting room if they are unable to climb stairs. The surgery at Bromley Park, Bickley has full disabled facilities. Nevertheless, if necessary, the doctors will visit the home of a disabled patient if they find it difficult to attend the surgery.
PATIENT
CONFIDENTIALITY AND DATA PROTECTION
We ask you for personal
information so that you can receive appropriate care and treatment. This information
is recorded in your notes and on the computer and we are registered under the
Data Protection Act. The practice will ensure that patient confidentiality is
maintained at all times by all members of the practice team. However, for the
effective functioning of a multi-disciplinary team it is sometimes necessary that
medical information about you is shared between members of the practice team.
You
do have the right to access your records in accordance with the Access To Records
Act 1990, but before you do this you will have to give your signed consent to disclose
information to third parties.The only exceptions are the provision of information
when making a referral to another doctor, or disclosure by statute.
FREEDOM
OF INFORMATION - PUBLICATION SCHEME
The Freedom of
Information Act 2000 obliges the practice to produce a Publication Scheme.
A
Publication Scheme is a guide to the 'classes' of information the
practice intends to routinely make available.
This scheme is available from
reception or via a link at the bottom of the home page of this website.
BROMLEY HEALTH CARE
BHC can be contacted at:
Bromley
Health Care
Bassetts House
Broadwater Gardens
Farnborough
Kent
BR6 7UA
Telephone: 01689 853339
Website: www.bromley.nhs.uk can provide details of the Primary Medical Services in the area.
LANGUAGES
The languages spoken in the practice are English
and Tamil.
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